Manis888
Privacy Policy

This Privacy Policy ("Policy") describes how Manis888 ("the Company", "we", "us", "manis888") collects, uses, stores, discloses, and otherwise processes personal data in connection with your access to and use of the manis888 platform located at https://manis888.cam and all associated services, features, promotions, and products (collectively, "the Platform").

Manis888 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection legislation. We recognise that trust is the foundation of any long-term relationship between a player and an online gaming platform, and we take our obligations as a data controller seriously.

By registering an account on the Platform, by accessing or using any portion of the Platform, or by otherwise interacting with manis888's services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to the terms of this Policy, you must discontinue use of the Platform immediately.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person ("data subject") — i.e., information that can directly or indirectly identify you, such as your name, identification number, location data, or online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this case, Manis888.
• "Data Processor" means any third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "KYC" means Know Your Customer — the identity and age verification process required for account registration and withdrawal processing.
• "Cookies" means small text files placed on your device by the Platform for functional, analytical, or tracking purposes.
• "Player" or "User" means any individual who registers an account on or otherwise accesses the Platform.

Manis888 collects the following categories of personal data in connection with the operation of the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used for age verification — minimum age 21);
• Residential address, including postcode, city (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam), and country;
• Email address;
• Mobile phone number;
• Username and encrypted password.

3.2 KYC & Verification Documents

• Copy of government-issued photo identification (Malaysian MyKad, passport, or equivalent);
• Proof of address documents where required;
• Payment method verification documents (e.g., screenshot of e-wallet registration, bank statement excerpt) where required to confirm payment account ownership.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction history, including amounts, dates, and payment methods used;
• Payment method details (e-wallet identifiers, bank account number fragments, cryptocurrency wallet addresses) — note: we do not store full card numbers or banking credentials;
• Bonus and promotional claim history;
• Account balance history.

3.4 Gameplay & Behavioural Data

• Game session records, including games played, wager amounts, outcomes, and session duration;
• Sports betting activity, including markets selected, odds accepted, and bet outcomes;
• Platform navigation patterns and feature usage;
• Responsible gambling tool usage (e.g., deposit limit settings, self-exclusion requests).

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session timestamps and login history;
• Cookies and similar tracking technologies (see Section 10).

3.6 Communication Data

• Records of communications with our customer support team via live chat or email;
• Feedback, complaints, or dispute records;
• Opt-in marketing communication preferences.

Personal data is collected through the following channels:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact support, or interact with any Platform feature;
• Automatically — through cookies, server logs, and tracking technologies as you navigate the Platform;
• From third-party payment providers — including Touch'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency processors — in connection with payment processing and fraud prevention;
• From identity verification service providers — where we engage third-party KYC/AML service providers to assist in verifying identity documents;
• From fraud prevention and security services — including IP geolocation providers and device fingerprinting services used to detect fraudulent or prohibited access.

Manis888 processes your personal data for the following purposes:

Manis888 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and manis888 — i.e., to operate your account, process payments, and deliver the Platform services you have requested.
• Legal Obligation: Processing is necessary to comply with applicable legal obligations, including KYC/AML requirements, age verification mandates, and regulatory reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and sustainable online gaming platform — including fraud detection, security monitoring, and service improvement — where such interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent as the legal basis for processing (e.g., for marketing communications or optional analytics cookies), you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal. To withdraw consent, contact our support team.

Manis888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: We share transaction-relevant data with payment processors including Touch 'n Go eWallet, Boost, GrabPay, DuitNow/FPX operators, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency processors to facilitate deposits and withdrawals.
• Identity Verification Providers: We engage third-party KYC/AML service providers to assist in verifying identity documents and screening against sanctions lists. These providers act as data processors under contractual data processing agreements.
• Technology Infrastructure Providers: We use cloud hosting, database, and platform infrastructure providers who process data on our behalf under appropriate contractual safeguards.
• Fraud Prevention Services: We share device and transaction data with fraud detection services to identify and prevent unauthorised or suspicious activity.
• Regulatory & Law Enforcement Authorities: We will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction — without prior notice to the affected player where legally prohibited from providing such notice.
• Professional Advisers: We may share data with legal, accounting, or compliance advisers where necessary for the conduct of our business operations.

Manis888 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations. The following indicative retention periods apply:

• Active Account Data: Retained for the duration of your active account relationship with manis888 plus any legally required retention period thereafter.
• KYC & Identity Documents: Retained for a minimum of five (5) years following account closure or the end of the business relationship, in compliance with applicable AML/CTF record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years following the transaction date, in compliance with financial record-keeping obligations.
• Support Communication Records: Retained for a minimum of two (2) years following the close of a support interaction, or longer where the communication is relevant to an ongoing dispute or legal matter.
• Marketing Consent Records: Retained for the duration of the consent plus three (3) years, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data destruction procedures. Anonymised aggregated data derived from personal data may be retained indefinitely for statistical and platform improvement purposes.

Manis888 implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data fields at rest within our database infrastructure;
• Access controls limiting personal data access to authorised personnel on a need-to-know basis;
• Two-factor authentication options for player accounts;
• Regular security assessments and penetration testing of Platform infrastructure;
• Employee training and data protection awareness programmes;
• Incident response procedures for the detection and reporting of data security breaches.

Notwithstanding the above, no method of electronic transmission or storage is completely secure. While manis888 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorised access to your account.

Manis888 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly — enabling account login, session management, and security features. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Allow the Platform to remember your preferences, language settings, and personalisation choices to enhance your experience.
• Analytical Cookies: Used to collect aggregated data about Platform usage — including pages visited, session durations, and navigation paths — to help us understand and improve Platform performance. These are deployed only with your consent.
• Security Cookies: Used to detect fraudulent activity, prevent unauthorised access, and protect the integrity of player accounts.

You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing the Platform, though some features may operate with reduced functionality. Note that strictly necessary cookies cannot be disabled via browser settings without affecting Platform operation.

As an internationally operated online platform, manis888 may transfer your personal data to, and process it in, countries outside of Malaysia. Where such transfers occur, we take appropriate steps to ensure that your personal data is protected to a standard equivalent to the protections afforded under applicable Malaysian data protection law and international best practices.

Safeguards we implement for international transfers include contractual clauses requiring recipient parties to protect personal data to the required standard, and restricting transfers to service providers located in jurisdictions with adequate data protection frameworks.

The manis888 Platform is strictly intended for individuals aged21 years or above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the Platform, or provide any personal data to manis888.

Where manis888 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered an account on the Platform, please contact us immediately at [email protected].

Age verification is enforced through our KYC process. Players who cannot provide satisfactory proof of age will not be permitted to make withdrawals and may have their accounts suspended pending verification.

Subject to applicable law and certain limitations, you hold the following rights in relation to your personal data held by manis888. To exercise any of these rights, please contact our support team. We will respond to verified requests within a reasonable timeframe and in any event within thirty (30) days.

Please note that certain rights are subject to limitations under applicable law — for example, we may be unable to delete data that we are legally required to retain for KYC/AML compliance purposes. Where a limitation applies, we will inform you of the reason.

Manis888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legislation, or Platform operations. Where changes are material, we will provide reasonable notice by posting the updated Policy on the Platform and, where appropriate, notifying registered players via email or on-platform notification.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Continued use of the Platform following the posting of any amended Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by manis888, please contact us through the following channels:

• Live Chat: Available24/7 via the Platform's live chat widget — the fastest way to reach our support team.
• Email: [email protected] — please include "Privacy Request" in the subject line for data-related enquiries.
• Response Languages: English and Bahasa Malaysia.
• Response Timeframe: We will acknowledge your enquiry within 48 hours and respond substantively within 30 days formal data subject requests.

For matters relating to responsible gambling, self-exclusion, or problem gambling support, please visit our dedicated Responsible Gambling page for tools, resources, and support information.